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Cancellation & Refund Policy

  • The voucher entitles the bearer to one week free holiday accommodation in any Times of Yatra affiliated resort, subject to the chosen
    destination and the date of travel being available.
  • This offer is open to customers aged 18 years or above. In case of children, at least one adult member, preferably a parent should accompany them.
  • Rooms provided in hotels/resorts are usually equipped with standard amenities.
  • Meals, transport and personal expenses are not included in this holiday Voucher. However, meals and transfers may be complimentarily provided in certain packages offered by the company.
  • You will be responsible for any damage caused to the property of hotel/resort during your stay and will be asked to pay for the damage, if any, to theresort directly.
  • Availability of rooms in the majority of hotels/resorts can be confirmed 30-45 days prior With advance notice is required with the first, process the booking. Only completely filled Booking Forms along with a photocopy of Times of Yatra . invoice against which the pack has been purchased will be entertained.
  • The voucher is valid for 12 months from the date of purchase.
  • The hotel has the right to charge for additional facilities like extra bed, telephone calls, heaters, laundry and other leisure facilities availed by the customers during their stay at the hotel. Any such payment towards utility charges will be payable in full to the hotel directly by the customer at the time of Check-out.
  • Group booking (request for processing two or more booking vouchers together at one time) will not be entertained and will stand cancelled In order to avail this offer, the Booking Request Voucher must be. completed and mailed to the Times of Yatra at the address provided in the Voucher Code Request Form.
  • Booking in a hotel/resort will be done in the name of the customer on the residential address of the customer, as specified in the Voucher Cord Request Form.
  • A proof of identity is required for booking and is also to be produced at the time of Check-in at the hotel
  • A confirmation e-mail will be issued in the name of the customer by Times of Yatra once the booking in a hotel or resort has been done.
  • All standard Terms and Conditions of Times of Yatra shall also apply.
  • Times of Yatra and its affiliate companies/officers/ employees/agents and distributors have no liability in relation to any claims, losses,
    damages whether direct or indirect arising out in relation to stay during the holiday. Times of Yatra its affiliates/ officers/ employees will
    not be responsible or liable to meet any claim of the customer against any accident, injury or death etc. caused to the customer or any other person travelling along with the customer, either during the course of their stay or in any other manner in relation to Travel Holiday Solution Voucher or the company itself.
  • Customers are responsible for arranging their passport and visa related documents.
  • No changes can be made once the booking has been confirmed. Any charge or cancellations to the additional services will be made in sync with standard terms and conditions which are advised at the time of booking
  • Booking is subject to availability at all times and is extremely limited during public, bank and school holiday periods. No bookings will be accepted for the period starting from Dec 20 and ending on January 7.
  • Bookings will also be entertained through our Customer-Care Helpdesk Number / once we have received the duly filled Booking Voucher Form from the customer. The customer care helpdesk is available from Monday to Friday between10:30 AM and 18:30 PM. The customer care helpdesk shall not be available on weekends and Gazetted holidays (of India).
  • Any person availing this package or travel voucher shall be considered explicitly agreeing to the complete Terms and Conditions of the company.
  • In case of refund we will consider 10 days as a free look period in which if the customer does not want to use this package an amount of 8.5% as processing fees will be deducted and the rest amount will be refunded to the customer and if customer wants to refund this package with in 3rd month from the date of purchasing the package , 25% amount will be deducted and the rest package amount will be refunded to the customer and if the customer wants to refund between 3rd month to 6th month from the date of purchasing 35% of amount will be deducted on the package cost and rest amount will be refunded to the customer. But after 6th month the package will be non refundable.
  • All members must have adequate travel insurance before traveling Whilst purchase of insurance is not mandatory under the Terms and Conditions of this voucher. It is strongly recommended to ensure sufficient cover in case of any mishap.
  • Times of Yatra , the promoter, its agents and distributors shall not be responsible for any loss or delay, stolen, destroyed or for any other reason in the post of Booking Confirmation Form and other travel documents.
  • Times of Yatra , the promoter, its agents and distributors shall not be responsible or liable for any failure to present the Confirmation Forms for check-in to the affiliated resorts resulting in no admittance Photocopies, defaced, illegible or incomplete vouchers will not be accepted. In the event of the voucher getting stolen or lost, replacement voucher will not be provided to the customer.
  • All holiday vouchers or offers will be supplied by Times of Yatra . should be mailed to the address mentioned on the voucher.
  • It is mandatory to provide us with achoice of three separate dates and three separate destinations in the order of preference. Please note that the destination and travel dates mentioned first will be given highest preference for booking. The second and third choices will be considered only if accommodation is not available for the first preferred destination and dates.
  • No booking on fax, phone or email will be accepted. The orginal Voucher Code Request Form along with a proof of identity is required to be sent to the Company’s Noida office by using postal or courier services only.
  • Times of Yatra reserves the right to ask for alternate dates and hotels, in case of no availability.
  • The customers are required to carry the original of the same to be produced at the time of check-in at the hotel. Details of the hotel and the destination will be mentioned there in Once the Confirmation e-mail, after actual booking, has been issued against a Booking request, no changes thereafter will be entertained.
  • The vacation offer is non- transferable, non-negotiable, non-redeemable against cash and can be used only once against original voucher certificate.
  • The offer does not include any other services or facilities not mentioned here in.
  • Consumer escalations and disputes are subject to jurisdiction of Court of the state of Uttar Pradesh, India. This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of India without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.